Terms and conditions

You can use the following methods to order products from our online store:

via website: properio.com

by e-mail: info@properio.com

Payment method

card payment

Important notice

The seller will inform the buyer about the shipment of the goods via e-mail. In case of non-acceptance of the ordered goods and subsequent return of the shipment, the seller reserves the right to remove the customer from the database, which means that no further orders will be processed for them in the future.

Delivery and payment terms

Terms and conditions of properio.com, an online store operated by Vitaprodukt, spol. s.r.o., is governed by the following purchase order and applicable legislation. Delivery of goods to wholesalers or customers who consider, intend or realize its further re-sale, is prohibited. The seller reserves the right to partially or completely reject the customer’s order. Delivery will be made only on the territory of Europe.

Consent

By submitting an online order for selected goods, the customer confirms the binding nature of this order and confirms that he/she has familiarized himself/herself with the complaint procedure and these terms and conditions and that he/she agrees with them. The customer will receive a confirmation of the order to the e-mail address provided by him/her.

Shipping

We ship the goods within 5 working days (in justified cases within 10 working days) from when the order has been placed. If it is not possible to deliver any of the ordered goods (the ordered item will cease to be produced or supplied to the market), the seller is obliged to inform the customer by e-mail.

Quality check

We recommend that customers check the goods carefully when receiving them and, in case of damage, do not accept the shipment and write a damage report (complaint) with the delivery service employee. If the delivered goods show obvious defects, including damage caused by transport, the customer immediately complains about such defects to the seller and the worker of the delivery service that delivers the goods. In other cases, the buyer is obliged to report to the seller about the defects of the goods without undue delay, when he discovers them, otherwise, his claim for damage to the goods expires.

If it is a defect that can be removed, the buyer has the right to have it removed free of charge, without further delay. The seller is obliged to remove the defect without delay.

Instead of removing the defect, the buyer can demand a replacement of the item, or if the defect concerns only a part of the item, the replacement of the part, if this does not result in disproportionate costs for the seller considering the price of the goods or the severity of the defect.

The seller can always replace the defective item with a faultless one instead of removing the defect if this does not cause serious difficulties for the buyer.

If it is a defect that cannot be removed and which prevents the item from being properly used as a defect-free item, the buyer has the right to exchange the item or withdraw from the contract. The same rights belong to the buyer if the defects can be removed, but if the buyer cannot properly use the item due to the reappearance of the defect after repair or due to a larger number of defects.

If there are other irreparable defects, the buyer has the right to a reasonable discount on the price of the item. /§§ 622 and 623 of the Civil Code/

Quality

All goods in the online store are of standard quality and are under warranty (expiration date) according to applicable legislation and the manufacturer’s warranty conditions. The seller provides customers with a 24-36 month warranty on the goods. Goods can be claimed within 7 days of receipt. The customer has no right to return the goods if he cannot return them in the condition in which he received them. The returned goods must be accompanied by an invoice or delivery note and complaint form. Based on this, the corresponding amount will be returned to the customer, reduced by the cost of postage and packaging. Complaints are handled by e-mail and individually with the customer. In case of questions, the customer can call tel. number 0905 964 032; 0917 533 960 or send an email to info@properio.com

Complaint form

Supply of goods

For customers in European countries, the transport fee is calculated according to the weight and price conditions of the GLS service. The buyer undertakes to pay the purchase price for the ordered goods on the basis of a document generated automatically by e-mail after sending the order. He will receive an invoice (tax document) via e-mail. The seller will also inform the buyer about the shipment of the goods via e-mail.

Withdrawal of contract

The consumer is entitled to withdraw from the contract concluded within or outside the seller’s premises, within 14 days from the day of receipt of the goods, even without giving a reason.

When withdrawing from the contract, the consumer bears only the costs of returning the goods to the seller or the person authorized by the seller to take over the goods.

The consumer is only responsible for the decrease in the value of the goods, which occurred as a result of such handling of the goods, which is beyond the scope of the handling necessary to determine the properties and functionality of the goods.

The consumer is not entitled to withdraw from the contract for hygienic reasons in case the protective packaging of the delivered goods is violated.

Alternative dispute resolution

The buyer – the consumer – has the right to contact the seller with a request for correction (by e-mailing info@properio.com) if he is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights. If the seller responds negatively to this request or does not respond to it within 30 days of it being sent, the consumer has the right to submit a proposal to initiate alternative dispute resolution to the alternative dispute resolution entity (hereinafter referred to as the ARS entity) pursuant to Act 391/2015 Coll. ARS subjects are authorities and authorized legal entities according to §3 of Act 391/2015 Coll. The proposal can be submitted by the consumer in the manner determined according to §12 of Act 391/2015 Coll. Buyers-consumers are entitled to use the online dispute resolution platform (hereinafter referred to as “RSO”) to resolve their disputes, in the language of their choice. The buyer-consumer can use the RSO platform for an alternative resolution of their dispute, which is available on the website http://ec.europa.eu/consumers/odr/. The buyer-consumer fills out an electronic complaint form when submitting a submission to the RSO platform. The information it submits must be sufficient to determine the relevant online alternative dispute resolution entity.

The buyer-consumer can attach documents to support his complaint. Alternative dispute resolution applies only to a dispute between a consumer and a seller arising from or related to a consumer contract. Alternative dispute resolution applies only to contracts concluded at a distance. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ARS entity may demand payment of a fee for starting an alternative dispute resolution from the consumer, up to a maximum of EUR 5 including VAT.

Payment

The buyer undertakes to pay for the ordered goods the purchase price charged in principle only on the basis of the invoice (tax document) that he receives via email.

Privacy

The operator of the online store on properio.com guarantees the protection of personal data to all customers. Personal data is used only for processing orders, issuing invoices and sending goods. Personal data is not provided to third parties, institutions or organizations. You can read information about how we handle your personal data on a separate subpage at this link.

Contact

VITAPRODUKT, s.r.o.
Nám. sv. Egídia 95
058 01 Poprad
Slovakia

e-mail: info@properio.com

web: properio.com

Tel.: (+421) 905 964 032 / (+421) 917 533 960

ID number 36504777
VAT SK: 2021996515