Privacy policy

The operator processing your data is:

VITAPRODUKT, s.r.o. with registered office:

Nam. St. Egídia 95, 058 01, Poprad

ID number 36504777

Company registered in the commercial register of the Prešov District Court, Oddiel Sro, insert no. 1958/P

If you have any questions about personal data and its protection, or if you want to exercise your rights described in this document, you can contact us by email at info@properio.com or in writing to our company address.

Data we collect

When providing our services, we obtain the following personal data:

Purchasing data

When making a purchase, we require the data necessary for its processing. Mandatory data are therefore only those without which we cannot send you the purchased goods and process your order, such as your name, e-mail address, delivery address, telephone number and the subject of the order itself.

User account data

If you decide to create a user account with us, we collect all related data. The only mandatory data is your name and email address, which we use to communicate with you.

News and consumer contests

If you give us your consent, we keep your e-mail address for the purpose of sending information about news and promotions. If you contact us or participate in a survey or consumer contest, we retain data such as your name, and contact details including any messages or information within our communication.

Data obtained when using our services

When you use our services, we collect data about how you use them. This information relates to your interaction with our services, such as when you access our sites, what you search for, when you create an account, and when you log into your account.

We store reviews and comments on our website, including data about your completed orders.

We collect data about the devices and computers you use to access our services, including IP addresses, browser settings, information about operating systems, possibly information about your mobile device, information regarding what websites you use to access our sites, the pages you visit, and information from cookies and similar tools.

How we use data

We use collected data for the following purposes:

Provision of our services

Based on the data we receive from you, we can provide you with our services in accordance with our Terms and Conditions. We use the data we receive from you when starting to create an order, to remind you of it if you did not complete the order. We also need this data for our accounting and invoicing regulations.

The data and information we obtain about you, during the provision of our services and after logging into your account, are used to ensure that your account and the data available to you in it are up-to-date.

Communication

We use your contact information to send notifications related to the processing of orders and the provision of services, or when we want to respond to your inquiry regarding an order, or you want to notify us of change e.g. a new delivery address, or you ask us to change data in your order or user account. We also process your contact information as well as information about your purchases in case you complain about delivered goods.

We use your contact information to send discount vouchers to which you are entitled, by our terms and conditions.

If you have given us your consent, we will send you commercial information via e-mail regarding news and current offers that may be of interest to you. You can easily manage the sending of all e-mails via the “What e-mails do I want to receive” function in the “My Account” section or cancel it by clicking on the “Unsubscribe” option in the received e-mail.

Improving and personalizing our services and marketing

We use the data we store to improve and personalize our services, as well as for marketing purposes. For example, we use data about your purchase history and the products you have purchased from us to be able to recommend other products that may be of interest to you and to show you content on our site that is relevant to you.

We also use information about visits and movement on our website and its sections and displayed products, for advertising and marketing purposes. We use this information for analytical purposes to understand how people use our website and to make it more intuitive and user-friendly.

Security and protection of rights

We use your data to ensure the security of the services provided, to respond to claims made against us, in proceedings before state and other authorities that control our activities, and to enforce claims we have incurred.

Cookies

We use cookies and similar tools for all the above purposes. You can find more detailed information about the conditions of their use on the Cookies page.

Legal basis

By the requirements of the legislation on the protection of personal data, we must inform you about the legal basis for the processing of your data, which are:

1. Fulfillment of the contract – in the case of ordering goods and setting up a user account, or in the case of your participation in a consumer contest and also when informing about discounts to which you are entitled.

2. Consent – especially in connection with sending commercial information regarding news and current offers, or other forms of marketing. Each given consent is voluntary and you can withdraw it at any time, but this does not affect the legality of the processing before its withdrawal.

3. Fulfilling our legal obligations – when keeping data regarding you and your order in our accounting or when making data available to state and other authorities that supervise our activities or that resolve disputes or implement decisions.

4. Our legitimate interest – in the improvement and personalization of our services, some marketing activities, or in connection with security and protection of rights, as we stated above. In these cases, we always carefully consider whether the processing will not constitute an unreasonable interference with your rights.

Who has access to your data

We do not disclose, make available, or provide your data to any other entity, except for the situations described below:

1. Upon your request

We publish or make your data available if you ask us to do so. For example, when you use the communal functions of our website and write a review or a comment. We also make data available to third parties in case of the delivery service you choose when ordering. We currently cooperate with the following companies:

GLS General Logistics Systems Slovakia s.r.o. Lieskovská cesta 13, 962 21 Lieskovec, ID number: 36624942 registered in the Commercial Register of the District Court of Banská Bystrica, Division Sro, Insert No. 9084/S

2. In the case of external processing

Your data is available to some of our suppliers who process it for us, based on our instructions and in accordance with this document. In doing so, they observe all necessary security, technical and organizational measures to handle your data with the required protection.

These partners currently include:

Celko Ltd (hosting)

6-9 Trinity Street, Dublin 2, Ireland

melon berries s.r.o.
(online marketing)
Nám. Sv. Mikuláša 26, Stará Ľubovňa 064 01

Google Ireland Limited
(GSuite – storing information regarding consumer surveys and contests)
Gordon House, Barrow Street, Dublin 4, Írsko

Facebook Ireland Limited
(consumer surveys and contests)
www.facebook.com

Analytical and advertising services

We also work with partners who provide us with analytical and advertising services. These allow us to better understand how users use our website, place our advertising on the Internet and measure its performance. These companies may use cookies and similar technologies to collect data about your interaction with our services and other sites.

For legal reasons and to prevent damages

We may also store or make your data available to other persons to comply with obligations arising from legal regulations, from the requirements of state and other authorities, to assert our claims or to defend ourselves in proceedings where others assert them against us. The categories of third parties to whom we disclose personal data include, for example, courts, state and other authorities responsible for exercising control over our activities, resolving disputes or implementing decisions, or our legal and accounting advisors and auditors.

Transfer to third countries

We do not actively transfer your data to third countries outside the EU.

How we protect your data

In accordance with the requirements of applicable legislation, we implement all necessary security, technical and organizational measures to protect your personal data. Electronic data is stored in a protected database on a server owned by us or reserved for us. We protect the database containing personal data against its damage, destruction, loss and misuse.

How long we keep your data

We store personal data related to your user account while you have an active account, as it is necessary for us to be able to operate the account for you. If you do not have an account created (you did not create a password during the creation of the order), we store your data related to the completed order for the necessary period, which is usually three and a half years from its delivery.

If we use your data to deliver commercial communications to your e-mail address, or in other cases where you have given us your consent, we store this data until you revoke the relevant consent. In cases of using your data based on our legitimate interest, we will keep your data until the reason for its processing ceases. However, we must warn you that even if one of the reasons for processing ceases, this may not result in us ending the storage of your data. We can and sometimes must process personal data for another purpose, under a different legal basis.

What are your rights?

The fact that we process your data gives you several rights. If you exercise any of the rights listed below, we will inform you about the processing of your request within 30 days from the date of its delivery. In justified cases, we can extend the mentioned period to 60 days, about which we will inform you.

How to exercise your rights

You can exercise your rights by sending an email or a written request to info@properio.com

Please include your name, surname, e-mail address, or address of permanent residence in your application. If you do not provide us with the specified data, it will not be possible to comply with your request. We require this information from you to verify your identity and not provide your data to an unauthorized person.

Right of access to data

You have the right to receive confirmation from us as to whether your data is being processed and, if we are processing your data, we will provide you with information regarding what data we are processing, for what purpose, to whom your data was provided, whether it was transferred to a third country and how long we will keep your data.

Right to rectification

It’s human to make mistakes. If you believe our company is processing your incorrect personal data, you can exercise your right directly in your account settings, in the “My Account” section, or ask us to update it. It is important to us that we process the correct personal data, so be sure to use this right whenever, for example, you move or any of your data that is important for your relationship with us changes.

Right to erasure (right to be forgotten)

You have the right to delete the personal data that we process about you if the following conditions are met and legal exceptions do not apply:

the data is no longer necessary for the purpose for which it was collected
you withdraw your consent to the processing of data and there is no other legal basis for its processing
you object, based on your specific situation, to the processing of your data, legitimate reasons for processing do not prevail, or you object to processing for direct marketing
personal data was processed illegally.

If your data is published and you exercise the right to erasure, we will also delete such published data. At the same time, we will inform other recipients of your data that you have exercised the right to erasure and they should therefore delete all references to your data, if this is technically possible, taking into account the available technology and the costs of implementing these measures.

If you cancel your account with us, we will proceed to delete your data where possible and delete the account within 10 days. However, due to technical reasons (e.g. due to data backup), some data may be deleted after a longer period, which should not exceed 60 days.

The right of restriction

You also have the right to ask us for a temporary restriction of processing in the following cases:

if you believe we are processing incorrect data about you until the correctness of this personal data is verified
the processing of your data is against the law and you decide to request the restriction of its processing instead of deleting your data
we no longer need personal data for processing purposes, but it’s necessary for your purposes of proving, exercising or defending your legal claims
in case you object to the processing of your data, until the verification period of whether the legitimate reasons for the processing of personal data prevail over your legitimate interests

Right to data portability

You have the right to receive data we process based on your consent and/or contract and process it by automated means, in a structured, commonly used and machine-readable format. You can also transfer this data to another person, so if it is technically possible, we will transfer your data directly to the operator of your choice at your request.

The right to object

You have the right to object, for reasons related to your specific situation, to the processing of your data, which is carried out based on our legitimate interest, including the right to object to profiling based on our legitimate interest. You also always have the right to object to the processing of your data if it is processed for direct marketing purposes.

Filing complaints

If you believe that the processing of your data by our company violates the applicable legal regulations for the protection of personal data, you have the right to file a complaint with our main supervisory authority – the Office for Personal Data Protection of the Slovak Republic, whose contact details can be found here.

What are cookies and pixels, and what do we need them for?

Like many other companies providing their services on the Internet, we also use cookies, pixels and other technologies. In this article, we will describe how they work and what we need them for.

Cookies are small pieces of data that are stored in your browser or mobile device while browsing websites. Pixels are small images or “pieces of code” found on a website or in an email that collect information about your browser or mobile device, and some of them may also store cookies.

Individual cookies have different “durability” periods – different storage periods on your device. Some cookies are deleted from your device after you close the browser window (session cookie), and others remain stored on your device even after you finish browsing our website (permanent cookie).

Why do we use cookies?

Cookies allow us to remember your actions and preferences (for example, login details, and order details in the shopping cart) over some time so that you do not have to re-enter them every time you return to the website or move from one website to another.

Cookies also help us understand what interests you on our website, whether it is clear enough for you and whether you can find what you are looking for on it. We also use cookies to improve the user experience. Cookies can also record additional information, such as the number of visitors to our website and which subpages of our website you visit most often. They are also used to show you advertising and page content that is relevant to you in terms of your interests and needs.

What cookies do we use?

Functional and technical cookies – These cookies ensure the proper functioning of our website, for example, they ensure the function of logging into the user account on the site, storing goods in the shopping cart, or they detect attempts at unauthorized login to the account. Without these cookies, our website would not function properly, their use is necessary and therefore we do not ask for your consent to store and access them. We also include cookies in this category, thanks to which we can save the contents of the basket for you even without you being logged in.
Analytical cookies – These cookies are used to obtain data about the traffic of our website, information about searches performed on our site and also to find out how you move around our site so that we can make it as easy as possible for you to use. Since we have taken measures to prevent their misuse (anonymization on the part of our suppliers) and at the same time measures have been implemented to easily control and limit the use of these cookies, we do not ask for your consent for their use. We use the following third-party solutions for these cookies: Google AnalyticsAddress: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland You can find more information about privacy protection here, and to reject cookies you can install a software add-on available here.
Marketing and advertising cookies – We use these cookies to be able to show you content on our site that interests you according to your previous preferences and also to display advertising based on your interests. We store cookies of this type only based on your consent. We use the following third-party solutions for these cookies:

Google AdWords

Address: Google Ireland Limited Gordon House, Barrow Street, Dublin 4, Ireland You can find more information about privacy protection here, and you can refuse cookies here.

Facebook Pixel

Address: Facebook Ireland Ltd. 4 Grand Canal Square, Grand Canal Harbor Dublin 2, Ireland You can find more information about privacy protection here, and you can refuse cookies here.

Your choices

There are several options to manage or limit how we and our partners use cookies and similar technologies:

Browser settings: although most browsers have a basic setting to accept cookies, their settings allow you to delete or reject cookies. However, we must warn you that in this case some of the services provided may not work properly.
Partners’ solutions: the solutions offered by individual partners, which we mentioned above, can also be used to limit cookies.

Contact us

If you have any questions about cookies and this document, please contact us at info@properio.com